Answers to the questions

• What is IP binding? How many PCs (servers) can I work on?
• Why does the package of Russian, Ukrainian, American and other proxies include proxies of other countries?
• What do I get when I buy an account?
• In which countries is the service available?
• I have lost access to my account. How do I restore it?
• What if the streaming video is interrupted or the speed is too slow?
• Do you block any sites?
• What information do you collect about me?
• What protocols do your proxies work with?
• How many concurrent connections do I have available?
• Do you provide discounts?
• What kind of proxies are there?
• How do I access the site if I am blocked?
• How is the anonymity of the proxy server determined?
• How do I check the functionality of the proxy?
• A proxy is defined by a checker as anonymous, but actually gives out a real IP, why?
• Is the use of a proxy absolutely secure?
• I don't see a proxy port, why not?
• How to hide your IP address?
• What can you tell by the IP address?
• Is it possible to access proxy lists in text format?
• How long will it take after payment to use the proxy?
• What is the speed of your proxy?
• What happens when I exceed the data transfer quota?
• Will your proxies work with Facebook, YouTube, Craigslist...?
• Where are the proxy servers?
• Can I stream video and play video games through proxies?
• How do I set up my web browser to use your proxy?
• What plan should I choose?
• How can I pay for my services?
• Do you accept international payment cards?
• Do you have a free trial version?
• Will I be able to choose my own location?
• Can I use your proxies for mailing?
• Do you keep my login and password?
• How do I suspend the proxy and unsubscribe?
• Why are my proxies not working and how do I fix it?
• What are the differences between private proxies and shared?
• Which browser do your proxies work with?
• Can I use your proxies for ad sites?
• What types of proxies do you offer?
• Can I upgrade the package and how can I do that?
• Where can I find my proxies and add my authorized IP?
• What are threads?
• What timeout do you recommend using?
• How often do you update your proxy list?
• If I need a pause in use, can I temporarily freeze my account?
• Do you have an automatic subscription renewal?
• How do I ask a question to be answered?
• Do you have a money-back guarantee?
• How do I renew the package?

What is IP binding? How many PCs (servers) can I work on?

When using a login and password, you can only work from one ISP at a time within a subnet mask. If you work with two, three, or ten servers, you buy an account for each one. When authorizing through a login and password, you should bind to the subnet mask. To calculate the range of the subnet mask:

• go to IP Subnet Calculator
• in the IP Address field specify the IP binding;
• select 21 in the Mask Bits field;
• CIDR Address Range - the range in which the proxy will work during authorization by login and password.

The rest of the fields do not need to be filled in.

To do this, you need to enter the administration panel, make a binding to the IP. The mask of the provider will be automatically detected. If you have changed your provider for some reason, you can change the binding at any time. It will take 5-10 minutes to set the binding.

When working with the binding to an IP address, the bound IP and the one from which the work is performed should be identical.

This applies to all proxies.

Do you want to work with a colleague? Or do you have a dynamic IP, but you need to make the proxies work 24/7? Buy a dedicated server from us, configure everything on it (bind to its IP) and that's it

Why does the package of Russian, Ukrainian, American and other proxies include proxies of other countries?

On the pages of the site it was noted more than once that we sell only our server proxies. And we ourselves prescribe their belonging to this or that country.
There are organizations (5 in total) that distribute IP by country (do not believe us, check on Wikipedia):
 AFRINIC (Africa)
http://www.afrinic.net/ whois.afrinic.net
 APNIC (Asia Pacific)
http://www.apnic.net/ whois.apnic.net
 ARIN (Northern America)
http://www.arin.net/ whois.arin.net
 LACNIC (Latin America and the Carribean)
http://www.lacnic.net/ whois.lacnic.net
 Europe
https://www.ripe.net
Ideally, all GEO IP services should regularly update their data from these resources.
The problem is that everyone takes this information from different sources and at different intervals. Some people update their GEO databases regularly, while others do not for years. We are not in a position to be responsible for such services.
According to our observations as soon as possible updates GEO database service www.ip2location.com which collects databases from 5 regional Internet registrars, which are the standard.

What do I get when I buy an account?

Once you have selected the appropriate proxy package and successfully paid for it, you will receive an email with the data to access your personal cabinet.

In the Personal Cabinet you will be able to view and download the lists of HTTP/HTTTPS and SOCKS 4/5 proxies in the amount you have chosen in the package.

The list of proxy servers can be downloaded in TXT or CSV formats and with different

In which countries is the service available?

We don't have any geographic restrictions on buying a proxy. We have customers in over 70 countries, and a wide range of payment methods will allow you to pay for proxies in any convenient and appropriate way.

I have lost access to my account. How do I restore it?

To restore access to your account, you need to click "Forgot password?" on the login page.

On the page that opens, enter your Login and E-mail account address. After that the instruction with the further actions will come to you on mail.

If you can't restore access using this method, please write to the technical support service

What if the streaming video is interrupted or the speed is too slow?

When working with our proxy servers, such problems should not occur. All our proxy servers are connected to ports with speeds from 100 Mbps to 1 Gbps.

Below is a screenshot of the speed measurement of our proxies.

But if you do notice any problems with the speed of work, write to technical support and we will solve your problem as soon as possible.

Do you block any sites?

We block mail ports for POP3, SMTP and IMAP protocols to avoid mail spam through our proxy servers. Spam and any illegal activity using our proxies is prohibited.

Most often, due to violations by users of the rules of use of services or sites, administrators temporarily block the IP addresses of the proxy server.

What information do you collect about me?

To register your account, we only need your E-mail, to which the account will be registered, and the IP address to which it will be linked. We do not need to provide any additional information.

What protocols do your proxies work with?

All our proxy servers support HTTP, HTTPS, SOCKS4 and SOCKS5 protocols.

Here you can read more about HTTP and HTTPS protocols.

And here about SOCKS4 and SOCKS5 protocols.

How many concurrent connections do I have available?

We don't have any severe restrictions. But you should understand that the more threads you use, the greater the load on the server and the speed of the proxy can fall.

Do you provide discounts?

Periodically, we hold promotions and discounts. Also, the renewal of packages is cheaper than their first purchase.

For regular customers we have special conditions and personal bonuses.

To be the first to know about promotions and discounts, subscribe and follow us in social networks:
Facebook
Telegram

What kind of proxies are there?

The following types of proxies are distinguished:

• Server proxies placed on hard disks in different data centers. In other words, it is software that is installed on remote servers.
• A botnet is a proxy that runs on compromised computers, servers, phones, modems and other devices of others.
• Mobile 3G/4Gs are proxies that work through cellular operators.

Also proxies are paid and free of charge. The advantages and disadvantages of paid and free proxies can be found in this article.

Proxy protocols can be used:

• HTTP/HTTTPS
• SOCKS4 and SOCKS5

The proxy protocol version is divided by:

• IPv4
• IPv6

We provide paid server proxies. They work on IPv4 and support HTTP, HTTPS, SOCKS4 and SOCKS5 protocols.

How do I access the site if I am blocked?

If your IP address has been blocked on a particular site and you cannot access it, there are several ways to bypass the blocking:

• Buying a proxy server is a much cheaper method than the second one.
• Buy a VPN.

We also recommend that you clean the cookies in your browser before working with a proxy or VPN.

How is the anonymity of the proxy server determined?

All our proxy servers are anonymous. To make sure you are anonymous, it is enough to check your current IP address on whoer.net after connecting to the proxy server.

If the IP address matches the proxy IP address, then the proxy server is working and you have an anonymous connection.

It is also worth noting that the level of anonymity depends not only on the proxy, but also on the settings of the browser. If Java, flash, WebRTC, Javascript will be enabled by default - anonymity will be lower.

How do I check the functionality of the proxy?

It is possible to check the operation of our proxy servers only in a browser. To do this, you need to connect to the server and go to the site whoer.net. If the IP address has changed, then the proxies are working.

Due to the IP binding, the proxy cannot be checked through external services and programs.

A proxy is defined by a checker as anonymous, but actually gives out a real IP, why?

All our proxies are anonymous and IP addresses are spoofed without exception. It is possible that your software or checker does not work correctly and gives out your real IP address.

Is the use of a proxy absolutely secure?

Using our proxies does not harm your system in any way, which is not the case with using free proxy sheets that can infect your computer. You can read about the disadvantages of a free proxy in our article.

I don't see a proxy port, why not?

All our proxy lists are in ports. You can download them in TXT and CSV formats in your personal cabinet.

If for any reason you have proxies without ports, you can prescribe them yourself:

• For http(s) port 8085.
• For Socks(4,5) - 1085.

How to hide your IP address?

To hide your actual IP address, you must use a proxy or VPN.

In the first and second case, your IP will be spoofed to the IP address of the proxy or VPN server, respectively, and your session on the Internet will be anonymous.

What can you tell by the IP address?

The IP address can be used to identify the provider, country, city. In some cases, you can find out the phone number of the provider in the area where it operates.

And already the provider that provides you with Internet services, by IP can determine your home address.

Is it possible to access proxy lists in text format?

Yes, you can download the list of proxies in TXT and CSV formats. To do this, click on the required format in your personal cabinet and the download of the proxy sheet will start automatically.

How long will it take after payment to use the proxy?

After successful payment, you will receive an email with instructions for account activation. After activation of the account and binding of your IP, the proxy list will be available in your personal cabinet. The whole process takes no more than 5 minutes.

What is the speed of your proxy?

Our proxy servers are connected to ports with speeds from 100 Mbps to 1 Gbps.

Actually, the speed may vary. It depends on the country of the proxy server, and the country where the client is located, as well as the speed of the proxy depends on the speed of the client's Internet connection. The speed of our proxies is not lower than 30 mbps.

Below is a screenshot of our proxy speed with a good Internet connection.

What happens when I exceed the data transfer quota?

There is no traffic restriction on all our tariffs.

Will your proxies work with Facebook, YouTube, Craigslist...?

In order to find out whether the proxies will work on specific sites, it is better to check this with the technical support team.

We have selected special rates for Facebook and other social networks.

If our proxies are not suitable for you, give you your money back within 24 hours after payment.

Where are the proxy servers?

We provide proxy servers from more than 60 countries. We have our own data center in Russia. We also rent servers in other countries: USA, Estonia, Germany, Ukraine, Poland and so on.

Can I stream video and play video games through proxies?

The speed of our proxy servers allows you to play video games and even watch 4K video.

How do I set up my web browser to use your proxy?

Connections to our proxy servers are no different from any other connection.

You can read how to connect to a proxy server through the IE browser in our article.

What plan should I choose?

We have many different packages available. It all depends on how many and what countries you need. We sell proxies from 1 to 100,000 IP addresses. To find the best package for you, write to our technical support team.

How can I pay for my services?

You can pay for our services in the following ways:

• WebMoney
• PayPal
• Credit card
• Bitcoin
• Yandex Money
• Qiwi
• Bank transfer

If you have a problem with payment, write to technical support.

Do you accept international payment cards?

Yes, you can pay with a Visa or Mastercard issued by any bank in the world.

Do you have a free trial version?

Unfortunately, we don't have a test period. But if for any reason our proxies do not work for you, you can request a guaranteed moneyback within 24 hours of payment.

Will I be able to choose my own location?

Yes, you choose which proxies to use. We have mix packages, USA proxy, American proxy. In total, we have proxies available for purchase in over 60 countries. Which proxy server you connect to, you will have that location installed.

Can I use your proxies for mailing?

Mailing is prohibited by the rules of use of our proxy servers. For violation of the rules, the account will be deleted and access to the proxy will be blocked.

Do you keep my login and password?

If we are talking about login and password for access to Fineproxy account - we save it in encrypted form. Otherwise, you would not be able to access your account. We do not save or receive any more data from you.

How do I suspend the proxy and unsubscribe?

After the account expires, it will be deleted.

Why are my proxies not working and how do I fix it?

This happens very rarely, but if it happened to you and the proxy stopped working, write to technical support and we will solve your problem as soon as possible. Our support works 24/7.

What are the differences between private proxies and shared?

Access to private proxies is granted only to one user, and access to shared proxies is granted to several users.
More information about shared proxies and comparison with private proxies can be found in this article.

Which browser do your proxies work with?

Our proxies work with all browsers.

How to use a proxy in an IE browser, read this article.

Can I use your proxies for ad sites?

Yes, you can. We do not block any sites.

What types of proxies do you offer?

We offer to buy server IPv4 proxy servers that support HTTP, HTTPS, SOCKS4 and SOCKS5 protocols.

Can I upgrade the package and how can I do that?

We offer you the opportunity to upgrade the package with the number of remaining days recalculated free of charge once. To do this, please contact our 24/7 technical support team.

Where can I find my proxies and add my authorized IP?

Proxy sheets for downloading as well as other account settings will be available in your personal cabinet.

What are threads?

Flow is the number of simultaneous connections to a proxy.

What timeout do you recommend using?

The more timeout you set, the less chance you have of getting a ban or catching a captcha. But these are individual settings that depend on your software, service, site and other settings.

How often do you update your proxy list?

Our proxy server lists are not automatically updated. But you can request the update of the proxy list every 8 days through our technical support service or in your personal cabinet.

If I need a pause in use, can I temporarily freeze my account?

Unfortunately, we don't have such an opportunity.

Do you have an automatic subscription renewal?

We don't have an automatic subscription renewal. But you can buy access right away for a few months.

How do I ask a question to be answered?

Our support team works 24/7. We process requests as quickly as possible at any time of day. To contact our support team, please click here and write your question.

Do you have a money-back guarantee?

We provide a guaranteed refund within 24 hours after purchase. This refund is made in the same way and in the same form as the payment was received. Contact our Support Team for it.

After 24 hours you can cancel your order but with the refund of unused funds on your internal balance. The cancellation is possible once in 3 days. This option is available in your personal panel.

How do I renew the package?

Our panel has an internal balance function. Top-up your account balance and invoices will be paid automatically - your proxies will be extended. 

We also have automatic payment by card and PayPal subscription to pay an invoices automatically.